Reveals From Our Latest Customer Survey: Customer Satisfaction Increased Further

Turning Feedback Into Action (August 2026 Survey Results)

Your opinion shapes what we do. Four times a year, we ask customers who have recently ordered from us how we’re doing. This August, we had roughly 5,000 respondents, and we learned a lot.

These surveys are one of the most direct ways to find out what matters to the people who use our products and services. Your answers help us:

Customer feedback helps us:

• Improve our design software
• Develop new products and features
• Better understand changing customer needs
• Continue delivering the quality and service our customers expect

Many of the improvements we make throughout the year are a direct result of customer suggestions and survey responses. Whether you’re a new customer or have been with us for years, your feedback helps shape the future of Saal Digital.

Outstanding Net Promoter Score (NPS) of 77

The Net Promoter Score (NPS) is one of our key metrics. It measures how likely customers are to recommend Saal Digital to friends and colleagues.

This quarter, our NPS was 77, improving by two points the results from the May survey.

• 79% of respondents are promoters who would actively recommend us
• Our NPS typically ranges between 75 and 80, so this result is right at the top of our usual range
• A score above 75 is considered exceptional by industry standards

We’re proud of this result and grateful to everyone who recommends us to friends, family, and colleagues.

98% of Our Customers Are Satisfied With Our Product Quality

Customer satisfaction is strong in every area we asked about.

• 98% are satisfied or very satisfied with our product quality
• 96% are satisfied or very satisfied with our delivery speed
• 90% are satisfied or very satisfied with our design software

These results reinforce our commitment to premium photo products, intuitive design software, and fast, reliable service.

Thank You for Your Feedback

Your feedback plays a vital role in helping us improve our products, software, and services. Every survey response helps us better understand what we're doing well and where we can improve.

We will continue listening, learning, and investing in the areas that matter most to our customers—and we look forward to sharing future improvements inspired directly by your feedback.