Installation Problems

If you receive an error message, please uninstall our software via the operating system and reinstall the current version.

Saved projects will not be lost.
You can download the latest version from our website:

If you still have problems, uninstall Adobe AIR and reinstall it. Please note that Mac OS X 10.5.8 is no longer supported by Adobe and therefore you should not uninstall Adobe AIR.
The current version can be found here:

If the above instructions have not been successful, it is necessary to investigate the problem more closely. For this, please contact our customer support team with an email at

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