Error message in the project/ software

Do you get an error message while working on your project?

 

If you receive an error message in the software, please proceed as follows: open the settings dialogue of the software (reachable via the cogwheel symbol) and select "Delete temporary data" there. Select "Delete thumbnails", then check the option "Delete temporary data" and click on "Delete now".

If the problem only occurs on certain pages, select the affected pages and delete the complete content of these pages from the project. To do this, click on Layers in the right-hand area and select Select All. Remove the selected elements by clicking on the delete symbol in the upper toolbar. No more elements should be displayed under Layers. Please rename the image files afterwards and then insert the content (the renamed image files, text fields etc.) into the pages again and save the project under a new name.

If there is still a problem, please let us know what steps you took until this error message appeared.

Furthermore, please send us the error log (see Reading the error log), a screenshot of the problem and the name + version of your operating system in response to this message.

Project cannot be uploaded:

If the data takes too long to load during the upload or if you see an error in the order data, please open the settings dialogue of the software (reachable via the cogwheel symbol) and select "Delete temporary data" there. Select "Delete thumbnails", then check the option "Delete temporary data" and click on "Delete now".

It is also possible that our software is blocked by your firewall or anti-virus. Please check this and unblock the software in the firewall or anti-virus program if necessary.

Please check again the input of all your data and make sure that they are valid.

If there are any problems specifically with entering your email address, please try submitting the order using an alternative email address.

If there is still a problem, please send us the error log (see the paragraph Reading the error log) as well as a screenshot of the problem and the name + version of your operating system in response to this message.

Reading the error log:

You can find the error log either in the software by clicking on the small cogwheel on the top right and then clicking on the button Open folder with log files in the window that opens. Please send us the log files that then appear as text files using the form at https://www.saal-digital.co.uk/support/.

Alternatively, you can find the log file under the following path on your computer:

At [User] you have to enter the user name you are working with.

Windows:

C:\Users\[User]\AppData\Roaming\SaalDesignSoftware\Local Store\log

Mac:

/Users/Libary/Preferences/SaalDesignSoftware/Local Store/log

 

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